User feedback is extremely important in helping to make MobileArq a very useful and valuable communication tool for K-12 school parents. Towards the end of 2014, a simple multiple-choice survey was sent to over 2,000 users of MobileArq School Directory. From the user feedback, we learned what resonated with the parents and what did not. Summary of the results are highlighted below:
Several of the benefits of the MobileArq School Directory as provided by the parents include the following:
We also got feedback from 5% of the parents surveyed who did not have a good user experience due to the following:
Investigation of this issue revealed that a number of parents are unaware of the ‘Global Search’ feature in the MobileArq School Directory, located on the home page, above the five tabs. Typing your query in the search box will yield a list of results that match the query, by each category, e.g., students, parents, teachers and calendar events.
MobileArq has provided an Online School Directory App on the App Stores since September 2014. Downloading the MobileArq App on your phone will make the setup and login process much easier for anyone. Those who are unable to login should always contact firstname.lastname@example.org or their directory chair for help.
MobileArq will also provide users with a ‘Remember Me’ feature to help the users save the login and password on their phones.
What do you think is the most important feature for you on a online school directory and mobile app that connects you to your school community? Would you be interested in logins ?
Please send us your comments at email@example.com or comment below.